FAQs

Frequently Asked Questions
    What types of physiotherapy essentials do you offer?
      We offer a wide range of physiotherapy products, including pain relief tools, mobility aids, support braces, tapes and wraps, hot and cold therapy solutions, ergonomic supports, and exercise & rehabilitation tools.
        Do I need a prescription to purchase your products?
          Most of our products do not require a prescription. However, some items may need a recommendation from a licensed healthcare professional for insurance reimbursement.
            Are your products covered by insurance?
              Yes, many of our products are eligible for insurance reimbursement. In Canada, you’ll need an invoice from a licensed physiotherapist to claim insurance coverage. If you don’t have one, we can help you book an appointment with a licensed physiotherapist.
                How do I get an invoice for insurance reimbursement?
                  When you make a purchase, select the option to request an invoice for insurance. We’ll send you a detailed invoice, which you can submit to your insurance provider. If needed, you can also book a consultation with one of our licensed physiotherapists for a product recommendation.
                    Can I return or exchange products?
                      Yes, we have a hassle-free return and exchange policy. If you’re not satisfied with your purchase, you can return or exchange the product within [X] days of receiving it. Please make sure the product is in its original condition and packaging.
                        How long does shipping take?
                          Shipping times vary depending on your location. Typically, orders within Canada take 3-7 business days. For international orders, shipping times may vary. You’ll receive an estimated delivery date at checkout.
                            Do you offer free shipping?
                              We offer free shipping on orders over [X] within Canada. Shipping rates for international orders will be calculated at checkout.
                                Can I ship my order internationally?
                                  Yes, we ship to many countries worldwide. Shipping costs and times will vary depending on your location.
                                    What payment methods do you accept?
                                      We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
                                        How do I book a consultation with a physiotherapist?
                                          You can book an appointment with one of our licensed physiotherapists directly through our website. Simply select the ‘Book Consultation’ option, choose a time, and provide any necessary details.
                                            How do I track my order?
                                              Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package through our website or the carrier’s tracking system.
                                                What if I receive a damaged or defective product?
                                                  If your product arrives damaged or defective, please contact our customer service team immediately. We will arrange for a replacement or a refund, depending on your preference.
                                                    Can I change or cancel my order after it has been placed?
                                                      If you need to change or cancel your order, please contact us as soon as possible. If your order hasn’t shipped yet, we can accommodate your request. Once an order has shipped, it cannot be canceled, but you can return the item after delivery.